Stimare Ltd - Return Policy - Return Merchandise Authorization, Product Returns, Order Returns, Customer Returns, Ecommerce Returns, Return of Goods

PRODUCT RETURN POLICY

We will not accept returned merchandise without a Return Material Authorization (RMA) number.
Products received without authorization will not be processed.

1. Create a Request for RMA by logging in to our RMA website. If you do not have an account yet, please create an account and provide accurate information such as name, shipping address and a valid email address.

2. Please provide a detailed description of the reason for returning the product.

3. We wil review your request within 2 business days, do not send your item(s) until you have received an RMA Number. You will receive a notification email when your RMA Request is approved. You can also log in to our system anytime to check the status of your request.

4. Upon receiving an RMA Number, login to our website to print your RMA form and packaging slip. Ship your item.

5. You can monitor the status of your return (24x7) by logging into our website.

We recommend you keep your packaging for ease of shipping.
The Customer shall be responsible for all shipments to Stimare and shall bear all the costs and risks associated with this transport.